FAQs 2017-03-03T21:52:35+00:00
How much is residential garbage service? 2017-03-03T22:19:35+00:00

Cost is determined by the size and frequency of your service. Please contact our customer service department with the address for rate information. 

How do I sign up for new service? 2017-03-03T22:19:15+00:00

Use our online form or call us at (541) 382-2263. If you use the online form. Your request for service will be confirmed with a phone call from our office.

How do I change or stop my garbage service? 2017-03-03T22:18:56+00:00

Use our online form or call us at (541) 382-2263. If you use the online form, our office will call to confirm the request.

What time should the roll carts be placed out and does it matter how they are placed at the curb? 2017-03-03T22:18:36+00:00

Please have your garbage and recycling carts out by 6:00 a.m. or the night before on your service day. Place at the curb with roll cart handle toward the house, lid opening toward the street. Keep four feet of clear space on either side of cart. Do not place behind parked cars. Please do not block sidewalks or bike lanes.

What time is my pick up? 2017-03-03T22:18:16+00:00

Although we try to be as consistent as we can, pick up time may change each week depending on traffic, construction, staffing, or other circumstances. We ask that your materials be curbside for collection by 6:00 a.m. or the night before on your collection day.

I’m going on vacation; can I temporarily stop my service? 2017-03-03T22:17:53+00:00

You can temporarily suspend your service while you are out of town. Please call us in advance at (541) 382-2263 to ensure credit is posted to your account. Special conditions apply to yard debris subscription service.

What is your holiday schedule? 2017-03-03T22:17:32+00:00

Bend Garbage & Recycling drivers work all holidays except Christmas Day and New Year’s Day.

If Christmas Day and New Year’s Day fall on a weekday, your garbage & recycling collection will be one day late for both holiday weeks. For example, if Christmas falls on a Thursday, Thursday customers would be picked up Friday. Friday customers would be picked up Saturday.

For all other holidays, the drivers are working so please have your carts out by 6:00 a.m. on your normal collection day.

The Bend Garbage & Recycling office is closed for all major holidays.

What do I do if my pick-up was missed or not set out in time? 2017-03-03T22:16:57+00:00

Call us at (541) 382-2263. If we missed the pick-up, we can credit your account, pick up extra trash the following week at no charge or have the driver go back if he is still in your neighborhood. If your cart was not set out in time a “Go Back” charge may apply if the driver is already out of the immediate area.

Do you provide junk removal services? 2017-03-03T22:16:35+00:00

Yes, we can pick up any extra items that won’t fit in your trash cart for a reasonable fee. Examples include: beds, couches, hot tub covers, appliances, BBQ’s, TVs, etc. Recyclable items will be taken to a facility for recycling. Contact our office for more information.

Do you offer construction cleanup? 2017-03-03T22:16:15+00:00

Yes, we provide on-site cleanup services including garage cleanouts, junk piles, and more. We also offer temporary Rent-A-Bin containers if you’d like to do the cleanup yourself. Contact our office and we will send a representative out to provide an estimate. Recyclable items will be taken to a facility for recycling. Remember to reuse and recycle whenever possible.

What is an extra garbage charge? 2017-03-03T22:15:54+00:00

Lids slightly up, no more than 3-4 inches will not incur an additional charge.

Lids popped up more than 3-4 inches are considered overfull and would incur an additional charge. As well as small or large bags on top of or beside the roll cart will be charged as such. If you need to change the size of your garbage roll cart, please call our customer service department (541) 382-2263.

What can’t go in my garbage roll cart? 2017-03-03T22:15:29+00:00

Rock, sod, dirt, heavy steel, household hazardous waste and hot ashes. Scrap metal can be heavy and is not meant for your roll cart or our trucks. They could potentially make the cart too heavy for the mechanical arm to lift and are likely to cause damage to the truck itself. Please call us for other options for disposal of heavy material.

What is the maximum weight for my roll cart? 2017-03-09T18:32:17+00:00

Our trucks may not be able to support the weight of a cart after a certain point. The maximum weight for a 35-gallon roll cart is 120 lbs. 65-gallon and 95-gallon are a maximum of 200 lbs. 

Can I place anything on top of the cart to keep the lid closed? 2017-03-03T22:14:44+00:00

No, the trucks are automated. Please do not place bungee cords, duct tape or rocks on roll cart lids.

Do you offer a food waste program? 2017-03-03T22:14:24+00:00

We offer a Commercial Food Waste program within Bend city limits for an additional fee. The material will be recycled into nutrient-rich compost at our sister company, Deschutes Recycling. Please visit our food waste page for more information. 

Is yard debris service part of your garbage service? 2017-03-03T22:12:44+00:00

No, yard debris is an annual subscription service and is available for customers within the city limits.  Click on yard debris for more information regarding the program and how to sign up.

When is yard debris picked up? 2017-03-03T22:11:13+00:00

Yard debris is picked up every-other-week, year round. Please have your cart out by 6:00 a.m. or the night before on your collection day.

What items can I put in my yard debris cart? 2017-03-03T22:10:55+00:00

“If It Grows, It Goes!” Acceptable materials include: Grass clippings, brush, weeds, pine needles, plant prunings, branches no larger than 2” in diameter and 36” in length. Raw fruit & vegetable scraps are also acceptable such as apple cores, banana peels, potato skins, zucchini, pumpkins, coffee grounds & filters, tea bags, etc. 

Please do not bag the material, place directly in the cart.

What items are unacceptable in the yard debris cart? 2017-03-03T22:10:29+00:00

Unacceptable materials include: plastic bags of any kind, produce bags and stickers, plastic wrap, plastic containers, processed or cooked fruits or vegetables, animal product, food ware (paper plates, plastic cups/utensils), garden equipment, garden hoses, rocks, sod, dirt, or garbage.

Can I recycle my Christmas tree in my yard debris cart? 2017-03-03T22:10:10+00:00

Yes, Christmas trees can be recycled in your yard debris cart. Cut the tree down to 3 or 4 smaller pieces so it can fit into your yard debris cart. Trees must be clean – no flocking, ornaments, tinsel or wire.

If I’m not using my yard debris cart, do I still have to pay for it? 2017-03-03T22:09:50+00:00

Yard debris is a yearly subscription service. When you sign up, you are agreeing to keep the service for the entire year. Early cancellation fee is $10.00. There is also a $10.00 fee to restart the service within the year.

What is the maximum cart weight for yard debris? 2017-03-09T18:32:43+00:00

The maximum weight limit for a 95 gallon yard debris cart is 200 lbs. Remember no rocks, dirt, sod or other heavy material that will make the cart too heavy.

How do I dispose of hazardous waste and liquid waste? 2017-03-03T22:08:52+00:00

You cannot dispose of hazardous or liquid waste in your garbage or recycling roll carts. Click on the Deschutes County Household Hazardous Waste or the State of Oregon Department of Equality (DEQ) for information on how and where to dispose of these materials and what is acceptable and not acceptable.

How can I dispose of medical waste? 2017-03-03T22:07:38+00:00

We have specially trained personnel for the collection and disposal of medical waste items used in your home or medical office. We also offer a walk in service at our office for sharps containers. These materials are disposed of safely and in accordance with state law.

 Sharps are accepted free of charge at Knott Landfill from household generators ONLY. Sharps must be in a leak-proof, puncture-proof, labeled container.

 Commercial sharps generated by medical facilities such as veterinary clinics, medical clinics and offices, hospitals and dentist offices are not accepted at any County Solid Waste facilities.

 Sharps CANNOT be put in your household trash.

 Click medical waste for more information or contact our customer service department.

Do you offer paper shredding / document destruction? 2017-03-03T22:06:34+00:00

SecureShred is a division of Bend Garbage & Recycling and offers complete on-site document destruction. SecureShred services all of Central Oregon. We also offer walk-in service at the following locations:

Bend Garbage & Recycling at 20835 NE Montana Way in Bend.

High Country Disposal at 1090 NE Hemlock Avenue in Redmond.

Deschutes Recycling located at Knott Landfill – 61050 SE 27th Street in Bend.

Do you provide Drop Boxes & Rent-A-Bins? 2017-03-03T22:04:04+00:00

Drop Boxes and Rent-A-Bins are perfect for remodeling jobs, construction projects or any special clean up needs you may have. We will deliver to your location and just call us when it’s full.

Contact our customer service department for rates.

What items can I recycle in my recycling cart? 2017-03-03T22:02:47+00:00

Download our Recycling Preparation Guide to see which items are acceptable in our local recycling program. To achieve a successful recycling program, it is important to only include materials that are accepted in your local recycling program.

Can I recycle glass? 2017-03-03T21:57:16+00:00

Glass recycling service is provided within Bend city limits only.  Outside city limits, glass can be taken to Deschutes Recycling located at Knott Landfill or other county transfer stations for recycling.

Where can I take items for recycling? 2017-03-03T21:56:41+00:00

Download the BGR Recycling Guide for more information on items that are accepted at no charge and those that require a processing fee.

Deschutes Recycling is located at Knott Landfill 61050 SE 27th Street, Bend 541-388-1910. Click on Deschutes Recycling to visit their website.

Can I recycle plastic bags? 2017-03-03T21:55:24+00:00

No, plastic bags cannot be recycled curbside. Plastic bags get caught in the equipment used to sort recycling material and are the number one contaminate. You can recycle plastic bags and film at participating grocery stores.

What type of plastics can I recycle? 2017-03-03T21:55:09+00:00

Plastic bottles, tubs and jugs (6 ounces or larger), milk jugs, water bottles, shampoo bottle.

Rigid plastic tubs such as yogurt containers, sour cream & cottage cheese containers and butter tubs.

Rigid nursery plant pots (4 inches or larger), plastic buckets (5 gallons or less).

Do not rely on the recycling symbol or plastic numbers to identify which plastics are accepted in Central Oregon. Please refer to your recycling guide for what is accepted in your local recycling program.

Can I recycle motor oil? 2017-03-03T21:54:29+00:00

Yes. If you are in the city limits of Bend, you can recycle motor oil curbside on your glass recycling days. Simply pour the motor oil into a container with a lid (such as a milk jug) and clearly label the container “Motor Oil”. Then place the container next to your glass recycling bin.

If you are not in the city limits of Bend, you can bring motor oil to Deschutes Recycling free of charge.

How do I recycle electronics? 2017-03-03T21:53:50+00:00

We can pick up electronics for recycling for a reasonable fee.

E-Waste can also be brought to Deschutes Recycling.

Computers, laptops, monitors, TVs, keyboards, mice and printers (desktop) can be dropped off free of charge. All other electronic components can be recycled for a reasonable fee.

Can I place shredded paper in my recycling cart? 2017-03-03T21:50:46+00:00

Yes. Bag all loose paper in a paper bag so it won’t fly out. Never bag material in plastic bags if you are placing in the recycling cart. Plastic bags cannot be recycled curbside.

What is your billing cycle? 2017-03-03T21:49:47+00:00

Residential and commercial customers are billed monthly for the previous month’s service (Example: in January you will receive the bill for December.) You can pay online, pay at our office, call our customer service department or mail a check. If mailing your payment, please be sure to include your stub with your payment.

What are your payment options and locations? 2017-08-29T16:18:05+00:00

Pay Online

Office:
Bend Garbage & Recycling Office
20835 NE Montana Way
Bend, OR 97701
Open Monday – Friday, 8:00am – 4:30pm, closed holidays.

Mailing Address:
PO Box 504
Bend, OR  97709

We accept Visa, MasterCard, Discover, cash or check.  Please do not deposit cash in the payment box.  Credit card payments by phone are accepted at no additional charge.

Bend City Hall
639 NW Franklin Avenue
Bend, OR 97701

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This Is A Custom Widget

This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.